Common Questions & What to Expect

Contact us by calling (480) 719-6535 or e-mail us to discuss your therapy needs. Many clients will require an initial evaluation before beginning therapy. 

Speech and language therapy sessions are provided at our clinic location in Mesa, Arizona. Online/teletherapy speech therapy is also available for those that are not able to get to the clinic. We do not offer in-home services at this time.
COVID-19 Update: We are committed to keeping our Team and clients healthy and safe. Currently we are providing teletherapy for any and all clients that are staying home. We are offering limited in-person therapy to those that are unable to access teletherapy with extra safety and health precautions in place. Information changes daily and we will update our site regularly.

Payment is accepted by cash, check, or charge due at the time of your service. We accept HSA/FSA cards and ESA (Class Wallet) accounts.

We are considered an out of network provider with all insurance companies. Please contact your insurance provider to determine what your cost of speech therapy will be and if it is a covered service. Historically, our clients have received some reimbursement from their insurance companies if they had out of network coverage for speech therapy. Our services are generally able to be applied to your deductible. We are happy to provide you with a detailed statement in order for you to file for possible reimbursement with your insurance carrier. HSA credit cards and similar are accepted at SSTA.

To determine if you have coverage for speech therapy, the first thing you should do is call your insurance carrier. Check your coverage carefully and find the answers to the following questions:

  •  Does my plan have speech therapy benefits? If so, what type of speech therapy diagnoses do they cover (e.g. developmental delays or acute illness or injury)?
  •  How many therapy sessions does my plan cover?
  •  How much does my insurance pay for an out-of-network provider?
  •  Is approval required from my primary care physician?

An evaluation seeks to understand your individual needs and will vary from person to person. Evaluations are generally scheduled for 1-1.5 hours. We ask that you arrive 10-15 minutes prior to your scheduled evaluation time to complete initial paperwork and get familiar with the office. During the evaluation the speech-language pathologist will interview the client and/or caregivers, conduct formal assessments, and do informal observations during play, reading, and spontaneous conversation. Feel free to ask questions during the evaluation. Following the evaluation a summary of the findings and recommendations for ongoing therapy will be discussed with you. We are able to conduct evaluations via teletherapy. 

Therapy is typically scheduled once or twice a week for either 30 or 50 minute sessions. Therapy frequency may decrease as goals are met and the need for weekly therapy is no longer needed. For example, therapy may decrease to monthly check-ins or a “call us when you need us” frequency. We are flexible at SSTA and will try to accommodate different scheduling needs and individual treatment plans. 

It is important for families to be involved in the therapy process and parents are encouraged to be present for sessions. However, every child is different and some do better without parents in the room. This will be discussed with the therapist and family during the evaluation or within the first few therapy sessions. 

We ask that you are respectful of your therapist and contact them with at least a 24-hour notice of cancellation. A cancellation with less than 24 hours notice will be charged a cancellation fee and a no show with no notice of cancellation will be charged the full therapy session rate. 

A formal evaluation may be waived if you or your child has already completed a speech therapy evaluation for the same diagnosis in the past 6 months. The previous report will be required. An SLP on our team will complete a less formal evaluation that will not consist of another written report. If you have additional questions, please don’t hesitate to contact us.

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