Common Questions & What to Expect

Contact us by calling (480) 719-6535 or e-mail us to discuss your therapy needs. Many clients will require an initial evaluation before beginning therapy. 

Speech and language therapy sessions are provided at our clinic location in Mesa, Arizona. Online/teletherapy speech therapy is also available for those that are not able to get to the clinic. We do not offer in-home services at this time.
COVID-19 Update: We are committed to keeping our Team and clients healthy and safe. Currently we are providing teletherapy for any and all clients that are staying home. We are offering limited in-person therapy to those that are unable to access teletherapy with extra safety and health precautions in place. Information changes daily and we will update our site regularly.

Payment is accepted by cash, check, or charge due at the time of your service. We accept HSA/FSA cards and ESA (Class Wallet) accounts.

Our billing relationship is with you. SSTA is an out-of-network provider with all insurance companies. Once you have paid for services at our clinic, we are happy to provide a statement that you can submit to your insurance company for possible reimbursement. HSA credit cards and similar are accepted at SSTA. ​We want to work for and with our clients, not for an insurance company.

Evaluations are generally scheduled for 1-1.5 hours. We ask that you arrive 10-15 minutes prior to your scheduled evaluation time to complete initial paperwork and get familiar with the office. During the evaluation the speech-language pathologist will interview the client and/or caregivers, conduct formal assessments, and do informal observations during play, reading, and spontaneous conversation. Feel free to ask questions during the evaluation. Following the evaluation a summary of the findings and recommendations for ongoing therapy will be discussed with you. We are able to conduct evaluations via teletherapy. 

Therapy is typically scheduled once or twice a week for either 30 or 50 minute sessions. We are flexible at SSTA and will try to accommodate different scheduling needs. 

It is important for families to be involved in the therapy process and parents are encouraged to be present for sessions. However, every child is different and some do better without parents in the room. This will be discussed with the therapist and family during the evaluation or within the first few therapy sessions. 

We ask that you are respectful of your therapist and contact them with at least a 24-hour notice of cancellation. A cancellation with less than 24 hours notice will be charged a cancellation fee and a no show with no notice of cancellation will be charged the full therapy session rate. 

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